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Home Care for the 21st Century

Better Communications, Better Service, Better Quality of Life

Baby Boomers, A Muffin and I Forgive You

I am in the tail end of the baby boomer generation and the elder care industry is preparing for the Silver Tsunami we will create. I suspect that you, as well as I, have pretty much not prepared ourselves for the health care and end-of-life care we will need.

As my father's disease progresses, I find that what I am learning for my work for Caring Companion Health Care is extremely helpful for my own family. Hospice started working with my father and mother about 18 months ago. Our hospice social worker provided answers to every question I could come up with and gave us emotional support. They are a wonderful, caring, and knowledgeable group of health professionals.

I was lucky enough to attend the recent hospice conference in Bangor, ME. Women I had not met talked to me in the buffet line, at my table and in the halls. That conference room was full of kind people, working in health care. The woman seated next to me, quietly left the room during the key note speech and returned with a muffin. When I whispered "Where did you get that?" she offered it to me. I glanced down at her nametag, already guessing; yes, she was a hospice social worker.

The first thing Dr. Ira Byock, (palliative care expert, author of three books, a Dartmouth professor, and a frequent TV and radio guest), said was: "I have some bad news that I hate to tell you, but...we all are going to die". After about two seconds of shocked silence, the laughter erupted.  Of course we are all going to die, but how often do we talk about it?

Did you know that hospice is available starting 6 months before death? Right now, 1/3 of the patients use it only for 7days or less. Hospice actually provides many kinds of care, including pain management, while not hastening or postponing death, just making it easier. Dr. Byock pointed out that the end-of-life has many aspects. Relationships can be resolved. Families can talk about the meaning of life.

The most important thing I learned that day was actually the basis of his book, The Four Things That Matter Most About Living.

When your loved one is dying and you don't know what to say, say these four things:
1- Please forgive me
2- I forgive you
3- Thank you
4- I love you

As Dr. Byock says, "You will never be sorry that you did."

Community Builder Avatar Posted by: Karen Banning Created on: Fri 29 November 2013 17:42 Last modified: Mon 02 December 2013 13:07
This article was posted in Local Resources, Your Stories, Around the Caregiving Industry, Innovators and tagged with elders, aging, end of life, hospice, palliative care, Byock
 

Thank you!

We sincerely appreciate our caregivers and we thank them often. The work they do, their devotion and our work have brought tenderness into my life. I often tell my coworkers that my job has changed me. I am not making that up, anticipating my next raise!

Back in the dark ages, I found socializing to be awkward, embarrassment-inducing and


Read more ...

Community Builder Avatar Posted by: Karen Banning Created on: Wed 13 November 2013 17:23 Last modified: Thu 14 November 2013 06:30
This article was posted in The Whole Elder, Caring for Caregivers, Hands-On Caregiving, Your Stories, Build Your Caring Network and tagged with elders, aging, dementia, concord, massachusetts, home care, elder care, aging in place, assisted living, maine, kennebunk
 

How to communicate with people with dementia (or anyone!!)

I have to confess. I am a list-maker. My excuse is that I am a visual and kinetic learner. Seeing the words in front of me and the actual movement of writing help me to remember what I have to do, or buy or who to call. 

It may not be polite to carry a list of the following communication tips, but you can review them and try a few at a time. They are even useful in everyday life, especially when meeting new people.


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Community Builder Avatar Posted by: Karen Banning Created on: Thu 07 November 2013 17:06 Last modified: Wed 13 November 2013 17:31
This article was posted in The Whole Elder, Hands-On Caregiving, Alzheimer's and Dementia and tagged with elders, aging, dementia, concord, massachusetts, home care, elder care, aging in place, assisted living, Alzheimer's, maine, kennebunk
 

How to Greet People with Dementia

25 years ago, walking to an Ocean City, NJ beach with my three-year-old daughter, I sang at each street corner. "Stop, look and listen, before you cross the street. Use your eyes, use your ears, and then you use your feet!"

Approaching a person with dementia is significantly different than greeting a friend or family member. It is important for you to know that their brain is changing. They are confused or anxious. They may not remember you, that you were coming, or why you are there. To ensure that your appearance does not startle a person with dementia or put them "on edge", try the following, which is very similar to that little song: 

 

Direction


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Community Builder Avatar Posted by: Karen Banning Created on: Mon 04 November 2013 10:43 Last modified: Wed 13 November 2013 17:30
This article was posted in Hands-On Caregiving, Alzheimer's and Dementia and tagged with elders, aging, dementia, concord, massachusetts, home care, elder care, aging in place, assisted living, Alzheimer's, maine, kennebunk
 

20 Quoteable Quotes about Aging: Add Your Own!

There are plenty of quotable quotes about aging to go around; the ones below particularly appeal to me. They feel truthful, they're upbeat, and they demonstration that our cultural youth bias is just plain incorrect.  These all focus on the power and possibility of later years. I start with the Concord (Massachusetts) authors -- living here for so long, I just couldn't resist.  Enjoy them all, and add any of your own favorites in comments.

To keep the heart unwrinkled, to be hopeful, kindly, cheerful, reverent that is to triumph over old age.
Amos Bronson Alcott

The age of a woman doesn't mean a thing. The best tunes are played on the oldest fiddles.
Ralph Waldo Emerson


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Community Builder Avatar Posted by: Deborah Bier Created on: Sun 11 December 2011 09:09 Last modified: Tue 08 May 2012 13:21
This article was posted in The Whole Elder and tagged with aging
 

Home Elder Care: How Family Expectations Must Change

Note: The following was published in our monthly column "Living and Loving: Elder Care in the 21st Century" in Gate House News' Concord Journal

 

Aging has changed during the past generation.  From an elderly woman choosing to live alone in Belmont, MA rather than enter assisted living, to a Concord wife with mild dementia struggling to provide senior care for her ailing husband, to a Bedford couple in their 90s and still home with outside help, we see many more families with elders who have moderate to significant needs. Those terms of care can stretch into years.

This requires a change in attitudes and expectations for families to reduce their stress. It’s necessary to reset our expectations and assumptions that result from such widespread changes. Let me illustrate with a story.

Ted and Mikie


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Community Builder Avatar Posted by: Guest Created on: Tue 08 November 2011 00:55 Last modified: Wed 02 May 2012 19:36
This article was posted in The Whole Elder, Hands-On Caregiving, Your Stories, Build Your Caring Network, CCHC News and tagged with aging, senior citizens, home care, elder care, aging in place, assisted living, family care, visiting nurses, family stories
 

"Normal" Forgetfulness? Six Things to Consider

Note: The following was published in our monthly column "Living and Loving: Elder Care in the 21st Century" in Gate House News' Concord Journal

I'm middle-aged, and I go through this all the time: where are my house keys... purse... car in the parking lot? How did I forget those printouts for the meeting... to defrost tonight's dinner... to move the wet wash to the dryer before it gets moldy?  Sometimes, I'm suddenly concerned I've forgotten an important meeting, but can't recall quickly what day of the week it is today -- much less when that appointment was to take place -- which sends me scrambling for my calendar.

Now, I was about to make an important point here, but I've forgotten what it was... darn!  Looking above for reminders... oh, right!

We middle-aged people caring for parents, children, spouses, paid work, projects, community work, and somehow ourselves often become forgetful and distracted.  Many of us worry that we are acting uncomfortably like our parents and other elders who have been diagnosed with Alzheimer's Disease and related dementias.  Do we have it, too?


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Community Builder Avatar Posted by: Guest Created on: Mon 26 September 2011 03:47 Last modified: Thu 14 June 2012 09:38
This article was posted in The Whole Elder, Caring for Caregivers, Hands-On Caregiving, Local Resources, CCHC News, Alzheimer's and Dementia and tagged with seniors, aging, dementia, massachusetts, home care, Alzheimer's, deborah bier, forgetfulness, forgetfulness versus dementia, comparing normal forgetting to alzheimers, sandwich generation, caring for aging parents
 

Senior Care Innovators in Massachusetts - One Stop Elder Care Services

We meet regularly with other firms serving the Massachusetts elder care and home care market to discuss how we can work together to serve our clients better.  At one meeting recently, I was especially impressed with the elder law firm of Summers and Summers in Acton, MA. They are trying to think about elder law and elder care in new ways to serve a changing market.  This is the kind of thinking required to address the demographic and market changes facing us today.

Summers and Summers has expanded their elder law practice to offer Geriatric Care Management services as well. Attorney Cathleen Summers is a Registered Nurse and a Geriatric Care Manager as well.  We know many outstanding GCMs, but most are independent or work at hospitals or home care agencies.  Combining elder law and geriatric care management is rare -- unique, in our experience -- but makes a great deal of sense.  The job of a Geriatric Care Manager is to look at and to manage the "big picture" of a family's elder care needs.  This usually includes estate planning and other legal services, many of which are offered on a transaction basis without developing a relationship between the law firm and the family.

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Community Builder Avatar Posted by: Guest Created on: Mon 07 March 2011 13:31 Last modified: Thu 03 May 2012 19:14
This article was posted in Aging in Place Technology, Local Resources, Around the Caregiving Industry, Build Your Caring Network, CCHC News, Innovators and tagged with aging, Aging in Place Technology, dementia, home care, elder care, technology for elders, disability, elder lawyer, senior care
 

New Issue of Our "21st Century Homecare" Newsletter

Topics in this just-published snailmail newsletter:

  • Better Care - Lower Cost - Improved Health! Elder Care Remote Activity Monitoring Technology Pilot
  • Want to Participate in One of Our Pilots - Free!
  • Caring Companion Awarded Home Care Agency Accreditation
  • Optimism Connected to a Stronger Immune System

Download this newsletter here: CCCnewsletterv2.1 (if you would like to receive our next newsletter  by email or snailmail -- or to have it sent to a friend, client or family member -- This email address is being protected from spambots. You need JavaScript enabled to view it. with the name contact info).

Community Builder Avatar Posted by: Guest Created on: Mon 14 February 2011 03:02 Last modified: Thu 10 March 2011 19:11
This article was posted in The Whole Elder, Caring for Caregivers, Aging in Place Technology, Hands-On Caregiving, Local Resources, Financial Issues, Around the Caregiving Industry, Build Your Caring Network, CCHC News, Home Safety, Innovators and tagged with elders, aging, Aging in Place Technology, senior citizens, health, optimism, home care, aging in place, assisted living, accreditation, nurses aides, nursing, free newsletter, save money on home care
 

Extreme Cold Warning - Massachusetts Elders at Risk

(This message was just sent out via email to our caregivers, clients, and client families)

Winter is just not going to quit, is it?!  This time, it's not more snow (we've had "only" 3 storms this past week!), but extreme cold temperatures.  This is of particular concern with elders and people who are disabled due to their lower activity levels. If there is dementia, they might not be able to know how to keep safe.  The below alert from the Massachusetts Emergency Management Agency (MEMA) contains important safety info about extreme cold weather.


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Community Builder Avatar Posted by: Guest Created on: Fri 21 January 2011 14:30 Last modified: Thu 03 May 2012 19:24
This article was posted in Hands-On Caregiving, Local Resources, Home Safety and tagged with winter, hypothermia, elders, aging, senior citizens, exteme cold warning, freezing weather, how to prepare for cold weather
 

Massachusetts Home Care - Using Social Media and Web 2.0

The post below is adapted from an except of our white paper, Re-Imagining Home Care: New Needs, New Approaches. This is the 4th in a series of of 11 posts.

Consider the changes in consumer technology since 1980, and stop to think about how they have changed the way home care agencies can now interact with client families.  In contrast to service providers in other industries, home care agencies offer little more than email, if they offer even that.  There are many reasons for this – e.g., concerns about HIPAA regulations and the slow pace of physicians’ electronic medical record adoption.  But failure to take advantage of the wide adoption of Web 2.0 technologies and social media leaves remote family – a fast-growing component of the senior care environment – in the dark about the status, important changes, and key needs of their loved ones.

Any authorized user, anywhere, can instantly know:

  • Login/logout times to confirm that caregivers are on site
  • Meals & diet info
  • Medications taken
  • Hourly log of activities
  • Photos taken during the visit
  • Quantitative, observable changes
  • Qualitative daily report

This is unnecessary and borders on unforgivable. The technology is inexpensive and widely available.  There is no need for remote family to lack any relevant information on a nearly instantaneous basis.  Furthermore, access to this information can easily, at the request of the client, be provided to physicians, case managers, Geriatric Care Managers, or other members of the care team to support follow up care decisions.

Caring Companion Connections has developed a proprietary system delivering all the functionality discussed here and more. All our caregivers use it, every day. Completing online reports is a job requirement, not an optional service - and it is included at no charge with all client visits.  Upon seeing this system, one of our clients said, "You know, when I leave my dog at the kennel, I know more about what happens to him than I do when I have an aide come to my 84-year-old mother's condo. I know what my dog ate, when he went outside, who he played with, when he pooped. I see pictures. But I just have to hope the aides show up and until I go to her condo again, I don't really know what happened."

In the 21st Century, client families should insist upon web access to daily reports of client visits. Just as they would not choose a bank, an airline, or a retail store that could not provide basic account activity information online, there is no reason to accept this failing from a home care agency.  Caregiving staff should carry smart phones or other mobile devices that enable mobile updates. Family members and authorized users should be able to review reports, ask questions, and communicate among themselves regarding the service plan, independent of location.  The improved information flow allows family decisions to be made more quickly and ensures that data is available to all interested parties.  It reduces anxiety, improves peace of mind, and promotes better care.


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Community Builder Avatar Posted by: Guest Created on: Wed 20 October 2010 06:14 Last modified: Thu 03 May 2012 19:06
This article was posted in Aging in Place Technology, Home Safety and tagged with aging, Aging in Place Technology, massachusetts, home care, elder care, aging in place, Home Safety, senior care
 

Concord MA - "Home Care in the 21st Century" Free Lecture

On Thursday October 21, at the Concord MA Council on Aging, we will again present our popular talk 21st Century Caregiving: Essentials for Caring for a Disabled or Aging Loved One.  Our comments will be followed by a question and answer period.

We have given this presentation several times and it is always well-attended.  Come and learn how the new challenges and opportunities of aging in the 21st century can come together to benefit elders and those with disabilities. “21st Century Caregiving: Essentials for Caring for a Disabled or Aging Loved One” is a free lecture and community service. The presentation starts at 7PM at the Harvey Wheeler Center, 1276 Main St, Concord (map).


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Community Builder Avatar Posted by: Guest Created on: Mon 11 October 2010 06:50 Last modified: Tue 12 July 2011 22:22
This article was posted in The Whole Elder, Aging in Place Technology, Hands-On Caregiving, Local Resources, CCHC News and tagged with aging, Aging in Place Technology, dementia, home care, elder care, senior care, caregi
 

Massachusetts Elder Care - Focusing on Wellness, Not Illness

The post below is adapted from an except of our white paper, Re-Imagining Home Care: New Needs, New Approaches. This is the 3rd in a series of of 11 posts.

Referring to a senior adult as a “patient” emphasizes a medical relationship with an assumption of illness. Illness care focuses on what is wrong. Wellness, in contrast, focuses on what is still possible, rather than what is lost.

Serving clients like Ted (see post #2 in this series) has led us at Caring Companion Connections (CCC) to develop approaches to home care with new client requirements in mind. Within this population, nearly all clients have at least some medical needs – a regimen of medications, physical or occupational therapy exercises, diabetes, or similar conditions. Varying stages of dementia take a toll on many. But thankfully, these conditions can often be managed to allow clients to remain engaged in life and living, albeit often with help they have not needed before.

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Community Builder Avatar Posted by: Guest Created on: Mon 04 October 2010 13:40 Last modified: Sat 30 October 2010 08:47
This article was posted in The Whole Elder, Hands-On Caregiving and tagged with The Whole Elder, aging, massachusetts, home care, elder care, senior care
 

Boston Elder Home Care Technology - Available Today!

Home care technologyThe Center for Connected Health in Boston hosts the  Connected Health Blog, and recently Dr Joseph Kvedar discussed developments he expected, or was watching, over the next 10 years. His observations are telling for their omissions: he focuses on electronic medical records and on payment issues -- issues of enormous import, no doubt.  However, he was speaking of a world as-yet emerging: ubiquitous high-speed wireless works and (even) smaller, cheaper mobile technologies that will come.

But improvements in connected health do not need to await the day of universal 4G networks and RFID chips in our underwear. We could do more with what is available today. It requires more a change in thinking than the development of new technology.


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Community Builder Avatar Posted by: Guest Created on: Fri 10 September 2010 10:09 Last modified: Thu 03 May 2012 19:27
This article was posted in Aging in Place Technology, Local Resources, Around the Caregiving Industry and tagged with seniors, aging, Aging in Place Technology, massachusetts, home care, elder care, aging in place, technology for elders, assisted living
 

Hurricane Earl Emergency Planning for Elder Care Clients in Eastern Massachusetts

Hurricane

Hurricane Earl's will keep us guessing for another 24/48 hours about when and where landfall will occur. But Friday is a possibility, and it's also possible that we are right in its track. Or not!

I spent 10 years with the Concord, MA Emergency Management Agency as a leader in preparedness planning and training for citizens as service to my community. Luckily, I'm able to bring that experience to Caring Companion.  Believe me – it’s far better we think these things through now than

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Community Builder Avatar Posted by: Guest Created on: Wed 01 September 2010 09:11 Last modified: Fri 10 September 2010 10:44
This article was posted in Caring for Caregivers, Local Resources, CCHC News, Home Safety and tagged with aging, caregiver stress, concord, massachusetts, home care, elder care, Home Safety
 

NPR recognizes CaringCompanion.Net!

NPR's Aging At Home series cites Caring Companion as a thought leader.

Many of you probably heard National Public Radio's popular series this week Aging At Home.  We were enormously proud to learn that NPR selected Caring Companion Connections as one of only four resources they listed on their web page as Additional Resources for the first episode.  Clearly, NPR has realized what many already know: Caring Companion Connections is a leader in providing wellness-focused home care and innovative, effective ways to help seniors age comfortably in the home of their choosing.

Find out for yourself! Download our white paper: Reimagining Home Care: New Needs, New Approaches .  See how home care in the 21st Century is different, and find out what every family needs to know before you choose your home care agency!

Click here to download the white paper.
Community Builder Avatar Posted by: Guest Created on: Thu 26 August 2010 10:26 Last modified: Wed 02 May 2012 18:01
This article was posted in Aging in Place Technology, Around the Caregiving Industry, CCHC News, Editor's Choice and tagged with elders, seniors, aging, dementia, home care, elder care, aging in place, technology for elders, Alzheimer's
 

Re-engaging in life's passions

Toot

This is what it's all about! On the heels of our 100-mile Alzheimer's Memory Ride fund-raiser, here is the story of a man whose efforts cast ours in a pale light.  Carleton-Willard Village resident Bob Sawyer of Bedford, MA, is an active cyclist approaching 90 who might easily have given up when his health declined.

But he didn’t, and those around him didn't, either. In a recent article in the Boston Globe, Sawyer’s physician describes his “recovery as a case in which the presence of friends, the efforts of medical professionals, and the patient’s inner drive conjoined to turn a dire situation around.”


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Community Builder Avatar Posted by: Guest Created on: Mon 02 August 2010 06:30 Last modified: Mon 02 August 2010 07:22
This article was posted in The Whole Elder, Local Resources, Your Stories and tagged with The Whole Elder, aging, mental health, concord, massachusetts, home care, elder care
 

Wellness and Creativity: The Bigger Picture

"Creativity is a new paradigm for aging that articulates the idea of seeing older people for their potential rather than their problems.  In later life, creativity strengthens morale, enhances physical health and enriches relationships.  Creative engagement also constitutes the greatest legacy older people can leave their children, grandchildren, and society as a whole.

"Older people have functioned historically as keepers of culture who pass on the history and values of a community to the next generation. Therefore, creativity develops culture; and, culture builds and sustains community life through the positive engagement of older people in the arts.


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Community Builder Avatar Posted by: Guest Created on: Fri 02 July 2010 03:34 Last modified: Thu 01 July 2010 16:06
This article was posted in The Whole Elder, Around the Caregiving Industry and tagged with elders, creativty, aging, keepers of culture, the arts, lifelong learning
 

Reducing the Cost of In-Home Elder Care

A recent New York Times article entitled A Health Insurer Pays More to Save pointed out that regular monitoring of even simple health measures led to a drop in hospital re-admissions and overall costs. They are giving primary care doctors more help to try to keep patients, especially elderly patients, in their homes by improving monitoring and reporting to head off serious health problems.

This points to an area where the home care industry could contribute far more than we do today in reducing the costs of health care and improving quality of life for our clients: providing real-time information and reporting to health care professionals and families to confirm that plans of treatment are followed, and to report any changes in status as early as possible for follow up.


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Community Builder Avatar Posted by: Guest Created on: Tue 29 June 2010 07:45 Last modified: Tue 29 June 2010 10:32
This article was posted in Aging in Place Technology, Financial Issues, Around the Caregiving Industry and tagged with elders, aging, concord, massachusetts, assisted living, reducing expenses, techology
 

Concord Adult Ed Presentation Postponed

The class entitled "Aging, Disability & New Technologies: Real Hype or Real Help?" to be held in Concord on May 13 will be reschedule -- future date to be announced!

In the meantime, if you'd like to have us present this course for your organization, please contact us. This is a lecture we give at no cost as a community service.

Community Builder Avatar Posted by: Guest Created on: Mon 10 May 2010 14:40 Last modified: Mon 10 May 2010 14:44
This article was posted in Aging in Place Technology, Local Resources, CCHC News and tagged with aging, lecture, Disability & New Technologies: Real Hype or Real Help?, course, adult education, cctv
 
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Editor's Choice

  • Caring Companion Interviewed on NPR's "To the Point"
  • Caring Companion Appears on CNN
  • Planning Elder Care - Key Documents and Resources
  • Before Dementia Strikes - Difficult Conversations, Part I
  • A Challenge to the New England Home Care Community
  • CCHC Among First Accredited Home Care Agencies in Massachusetts
  • NPR recognizes CaringCompanion.Net!

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