Talk to a Client Care Coordinator

COMPANION SERVICES AND TERMS

 

CCC RESPONSIBILITIES

CCC's responsibilities are to:

 

1.       hire employees to provide companionship and personal care (“Services”) to Client

2.       provide a care manager for the Client, to assist in developing a plan for Services, to document Client family requests in a Service plan, and to act as a single point of contact for Client family, and schedule and manage Companions

3.       check professional references and conduct a criminal background check in compliance with Commonwealth of Massachusetts statutes before placing any Companion with the Client

4.       carry a bond for $10,000 on each Companion provided by CCC

5.       remain licensed by the Commonwealth of Massachusetts as an employment agency providing home companion services for elderly residents of the Commonwealth

6.       provide a qualified Companion within three (3) calendar days of your initial written request, and to provide a qualified Companion in less than three (3) days on a “best efforts” basis

7.       train and manage Companions, instruct them regarding the care of the Client, manage their schedules, and follow up to provide quality assurance

8.       maintain accurate and up to date records of Services provided by Companions, and make those records available for your review

9.       replace a current CCC Companion within two (2) calendar days of your written request, and to replace a current CCC Companion in less than two (2) calendar days on a “best-efforts” basis

10.    maintain accurate and up-to-date records for billing purposes.

 

DESCRIPTION OF SERVICES

Companion duties are limited to non-medical homemaker and personal care duties under the laws of the Commonwealth of Massachusetts.  Duties include companionship, light housekeeping (not to exceed 20% of shift), meal preparation, medication reminders, laundry, errands, shopping, and personal care (help in the bathroom, help with hygiene, assistance dressing and grooming, etc.).  Other services are outside the scope of CCC. You agree to indemnify and hold CCC harmless for services contracted with Companion outside the scope of CCC’s description.

CCC offers two kinds of daily schedules.  You may choose either, or both, within a given service period. 

a)       HOURLY SERVICES are Services under the scope of this document delivered on a continuous basis from the start to the end of the shift within a single day.  The CCC Companion is assigned to work during the entire shift, subject to work rules regarding breaks and meals as dictated by law.

b)       LIVE-IN SERVICES are delivered by CCC Companions over a continuous 24-hour period as follows:

i)         A Companion remains on site for 24 continuous hours.

ii)       Services are available as needed over the course of the 24 hours.

iii)      The Companion has the opportunity for eight hours of sleep per night.

iv)     A Companion is required to rise no more than one time per night to deliver Services.

v)       The Companion must be provided separate sleeping quarters .

vi)     Companions are given one hour daily on site for personal grooming and related needs.

vii)    Duties include up to 8 hours of on-the-feet, actively engaged personal care and home-making Services.

viii)  Remaining time is dedicated to active monitoring and being on call for Services as needed.

ix)     If a Companion assigned to Live-in Services does not have a minimum 4-hour uninterrupted sleep period, the entire visit must be paid at the rate for hourly services.

In addition to the Hourly Services and Live-In Services, CCC offers Family Services as described below.

c)       FAMILY SERVICES are delivered to a second member of the same family at the same address as the primary Client.  Family Services are delivered concurrently with the HOURLY or LIVE-IN services scheduled for the Client, and are subject to the provisions of this contract.  Charges for Family Services range from 0% - 50% of the service charge for the primary Client, depending upon the level of need for the second family member. 

TERMS & CONDITIONS

1. Should you, the Client, or any affiliate of the Client, (hereinafter collectively “Client Party”) privately hire any Companion employed by CCC for a period of one (1) year following the completion of services, Client Party will pay CCC the sum of $5,000.00 per Companion hired as a finder’s fee for CCC’s services in finding, interviewing, performing background checks on, and referring the Companion to Client, and to compensate CCC for its lost revenue and expenses incurred in replacing said companion. Client Party agrees that CCC will not be responsible for any actions of any Companion after being so hired by Client Party, and Client Party hereby waives any claim against CCC or its bonding and insurance companies for the actions of any Companion so hired by Client Party.
2. You acknowledge that your relationship with employees of CCC is professional, and is a direct result of your relationship with Caring Companion Connections, LLC.  The presence of our employees at the Services location directly affects CCC’s critical business operations, including issues such as minimum wage calculations, liability insurance, and contract provisions.  Therefore, CCC Companions may not visit on a non-paid basis either during or after the term of this contract, unless CCC expressly approves the visit in advance, in writing.  In the event such visits occur, CCC may issue an invoice under the provisions of Term #1 above.
3. Either you or we may discontinue or modify the schedule for Companion services with twenty-four (24) hour notice followed by written notice.
4. Fees, terms, and conditions are subject to change by written notice from CCC.
5. There is no initiation fee for CCC services or exit fee to discontinue CCC services. At termination of service, all unapplied advance payments will be returned to you within 7 business days.  Payment for any unpaid services is due immediately.
6. CCC will bill for actual time spent on site.  Companions have a 15-minute grace period to login upon arrival, so that they may greet the Client and attend to the Client’s immediate needs.  Any Companion who logs in within 15 minutes of the scheduled start time will be deemed to have arrived on time.  Companions who login prior to the scheduled start time, or more than 15 minutes after the scheduled start time, will be deemed to have started work when they login.  Logout times will be taken as the actual end time of the visit.
7. You may cancel or reschedule services by notifying CCC in writing no later than twenty-four (24) hours prior to the next scheduled Companion visit. Unless such notification is given, you must pay for the entire hourly shift or daily time scheduled.
8. You will communicate your schedule requests to the CCC care manager, and CCC will assign and schedule caregivers.  Caregivers will not receive scheduling instructions from you, the Client, or other members of the Client family or Client representatives.
9. Use of an automobile by the Companion during Service must be authorized in writing, in advance.  If the Companion is to use a Client party car, CCC must receive written documentation of the car’s current registration and insurance.  If a CCC Companion uses his/her own car for Client business, CCC will bill Client at the then-current maximum rate allowed by the IRS (available at www.irs.,gov) for all miles driven.  This rate will not be marked up by CCC, and the entire amount will be provided to the Companion to reimburse automobile expenses. Companions may not be a passenger in a car with the client as driver.
10. Changes in the location of the requested service (for example, during a hospital stay or a brief visit to the homes of family members) may incur an additional travel expense.  CCC will identify any additional expenses in advance, in writing.
11. CCC is bonded for loss up to a maximum of $10,000.00.  Payment for any losses requires prosecution and conviction of a crime. You release CCC and any Companion from all liability for any personal injury to Client, damage to place of assignment, including personal property located at such place, or for injuries or damages from the use of any automobile (regardless of ownership) in connection with these services, except in the case of gross negligence or successful prosecution of Companion for theft. To prevent any potential losses, you agree to remove all items of value at the place of assignment, or put them in a safe place not accessible to Companion. You understand that money or gifts may not be given directly to the Companion without first informing CCC in writing.
12. You authorize CCC to disclose personal health information obtained in the course of Client’s care to any third party payer.  You understand that this Authorization Of Disclosure is required for the purpose of establishing and/or maintaining eligibility for third party reimbursement of the Companion home care charges, if applicable. Such information shall be limited to the specific information required by law and the third party payer.
13. You authorize CCC to disclose personal health information obtained in the course of Client’s care to any medical professional or other professional directly involved in the Client’s care.
14. All laws affecting breaks, overtime pay, safety, and other work-related rules override any provision of this document and must be followed.  If CCC becomes aware of a conflict between this document and any related law, CCC will identify the conflict in writing and propose an alternative.  If you and CCC cannot agree on an alternative provision to address the conflict, you may terminate CCC’s services according to the terms provided above.

 

NOTICES

1.       To register a COMPLIMENT OR A COMPLAINT with CCC please call toll-free to the number on our web site (www.CaringComanion.Net).  Any complaint received in writing will receive a written response.

2.       TO REPORT ABUSE, NEGLECT, OR EXPLOITATION, call the Commonwealth of Massachusetts’ statewide Elder Abuse Hotline (1-800-922-2275), which operates on a seven days a week, 24 hours a day basis.

 

SCHEDULE AND PAYMENT

1.       All days of scheduled service will be confirmed in writing, in advance, by CCC.

 

2.       CCC’s current rates are attached at the end of this document. These rates may be changed by CCC, at its sole discretion, in advance of a service period. You will be informed in writing, in advance, of any such change.

 

3.       Massachusetts law recognizes certain legal holidays.  Companions typically expect these holidays to be non-working days, and CCC finds it difficult to staff these visits.  As a result, holiday charges will be 1.5 times the regular rate as an incentive for the Companion to work these holidays.  Holiday charges apply to New Year’s Day, Memorial Day, Independence Day (July 4^th), Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.

 

4.       You understand and agree that you will be responsible to pay for all charges and services and will do so within 10 days of being invoiced by CCC. You acknowledge that any unpaid balance due CCC will incur a finance charge of 1.5% per month. If an account is sent to an outside collection agency, you will be charged a collection-handling fee of 40% of the balance.

 

5.       CCC makes no representation that homemaker and companion services, in full or in part, are eligible for coverage by any third party payer such as an insurance company. CCC does not accept an Assignment of Benefits in lieu of payment. You also acknowledge that Medicare will not pay for these services.

 

6.       You agree that the following process will govern CCC scheduled Services, invoicing, and payments:

a.       You will choose regular service periods of either one (1) month or two (2) weeks.

b.       You will request Services for the upcoming period, and we will confirm the schedule in writing.

c.        You will make fully refundable advance payment equal to the projected cost for the Services you have requested for the upcoming service period. 

d.       We will bill you for our daily Services after each service period.  If the amount of the bill is less than the amount your advance payments, any excess payment will be applied to Services during the next service period.

e.        If the amount of your bill for any period is more than the amount of the advance payment you have made, then the invoice for the next service period’s advance payment will include both the services for that pay period and also the amount of the shortfall from the previous period.

f.        If you do not pay us on time, CCC cannot guarantee the presence of a Companion beyond the due date of the invoice.

 

CARING COMPANION CONNECTIONS RATES

VISIT LENGTH	RATE
24-hour Live-in Services	$270.00
Hourly Services	$27.50
For Hourly Services scheduled at the beginning of the service period and committed on a regular schedule, CCC offers discounted rates as follows:
5 – 7 consecutive hours	$25.00
8 – 10 consecutive hours	$23.00
11 or more consecutive hours (24-hour awake care)	$21.00
In addition, Family Services are available for an additional fee of 0% - 50% of the service charge for the primary Client.

Rates as of January 1, 2011

The minimum visit length is 4 hours. 

These rates may be changed by CCC, at its sole discretion, in advance of a service period.

GENERAL

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE By using our website located at the URL, www.CaringCompanion.net and any other website provided by Caring Companion Connections, LLC (collectively, this "Website") or placing an order through Caring Companion Connections, LLC. ("Company", "we", "us", or "our"), you are indicating your acceptance of the Terms, Conditions, Agreements and other obligations contained herein and in our Privacy Policies and other policies available on Company's website (referred to collectively as the "Terms"). If you do not agree with any part of the Terms, you must not use Company's website. Please note that the Terms only pertain to your use of Company's website and the information, documents and content on Company's website. Additional Terms and conditions may apply to products and services offered by us on Company's website or otherwise. The Terms are the entire agreement between you and us regarding your use of Company's website.

The following words used in these Termsshall have the following meanings:

 

(1) "

Personal Information

" shall mean all data and/or information provided by, for and about you. If you are a Client receiving our services, you and/or your authorized agents or representatives can submit data and/or information that you provide. Such data and/or information may include personally identifiable and payment information, plus any relevant private or public agency information that is linked to Client.

(2) "Company's website" shall mean all web sites on which Caring Companion Connections, LLC provides products, information and/or services.

(3) " You " shall mean all users of Company's website and products/services, including Employees, Contractors, the Public or Clients and/or their authorized agents or representatives.

(4) "Products, Information and Services" shall mean all products, information and/or services provided by Caring Companion Connections, LLC, its advertisers or 3rd party partners.

(5) "Registration Information" shall mean the Personal Information we request in the registration process, allowing you to access our products, information and services.

(6) "Account Profile" shall mean the Company's website page(s) where the Personal Information that you have provided is displayed, in compliance with your consent and agreement. It also means your individual account, whether you are an Employee or Client and/or their authorized agents or representatives.

I. Our Services

A. Caring Companion Connections, LLC is a provider of home health services for the care of persons with age-related or physically debilitating needs. Company's website offers information regarding our home health services, staffing services, and editorial content regarding homecare and staffing newsletters and forums.

B. The information provided in Company's website is not intended to, nor should it in any way, replace medical consultations with qualified health or medical professionals to meet a Client's individual health or medical needs. Any information obtained through Company's website, pertaining to any home healthcare matter, is provided without the benefit of a thorough professional assessment and evaluation and therefore cannot be relied upon as a professional opinion or a recommended course of action in your specific situation. Please keep this in mind while making use of Company's website and the information, documents and content provided there.

II. Modifications to Terms or Website

Caring Companion Connections, LLC reserves the right, at any time, without notice, to modify, alter, update or remove portions of the Terms or Company's website, without liability to you or any third party. Please check these Terms from time to time as your continued use of Company's website signifies your acceptance of any changes, additions or deletions.

III. Restrictions On Use of Website and Its Contents

A. Company's website is owned and operated by Caring Companion Connections, LLC. All information, documents and content appearing on Company's website, including without limitation the text, site design, logos, graphics, icons and images, trademarks and service marks, and copyrighted material, as well as the selection, assembly and arrangement thereof, are the sole property of Caring Companion Connections, LLC. You agree to use the information, documents and content of Company's website only for your personal use and for no other purpose.

B. Subject to these Terms, Company grants you a non-exclusive, non-transferable, limited right to access, use and display Company's website and the information, documents and content there. Company authorizes you to download and print the information, content and documents on Company's website solely for your personal, noncommercial viewing, browsing and ordering purposes. The authorization of use granted to you in these Terms is not a transfer of title and your use is subject to the following restrictions:

(1) any other copying, use, modification, reproduction, performance, display, incorporation into any other website or other work, mirroring Company's website, framing Company's website, or redistribution, retransmission or publication of any downloaded material is strictly prohibited without our express written consent;

(2) you agree not to change or delete any copyright, trademark or other proprietary notices from any copy of the information, content and documents which you download or print from Company's website;

(3) you agree not to interrupt or attempt to interrupt, in whole or in part, the operations of Company's website; and

(4) you agree not to transfer the information, content and documents from Company's website to any other person unless you give them a copy of these

Terms

.

IV. Rules of User Conduct

A. By posting information in or otherwise using any communications service, chat room, message board, newsgroup, software library or other interactive service that may be available to you on or through Company's, or affiliated, website, you agree that you will not upload, post or otherwise distribute or facilitate distribution of any content, including without limitation text, communications, software, images, sounds, data or other information, that:

(1) is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy, tortuous, contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals) or otherwise violates these

Terms

;

(2) victimizes, harasses, degrades or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability;

(3) infringes on any patent, trademark, trade secret, copyright, right of publicity or other proprietary right of ours or any third party;

(4) constitutes unauthorized or unsolicited advertising, junk or bulk email (also known as "spamming"), chain letters, any other form of unauthorized solicitation or any form of lottery or gambling;

(5) contains software viruses or any other computer code, files or programs that are designed or intended to, or actually do, disrupt, damage or limit the functioning of any software, hardware or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party; or

(6) impersonates any person or entity, including any employee or representative of us.

B. You agree that you will not misuse or abuse your account access, including username and password, and that you are solely responsible for all conduct and transmissions that take place under your account access, username and passwords.

C. Company generally does not pre-screen, monitor or edit the content posted by users of services, employees, chat rooms, message boards, newsgroups, newsletters or other interactive services that may be available, either now or in the future, on or through Company's, or affiliated, websites. However, Company has the right, at our sole discretion, to remove any content that, in our judgment, does not comply with these Terms or is otherwise harmful, objectionable or inaccurate. We are not responsible for any failure or delay in removing such content.

V. No Medical Advice or Recommendations

Company's website offers information, services, tools and resources to manage the care of persons with age-related and physically debilitating needs. Caring Companion Connections, LLC does not provide medical advice through its website or through any services offered there. We are not a medical referral service and Company's website does not provide medical referrals.

VI. General Disclaimers and Limitation of Liability

A. While Caring Companion Connections, LLC, endeavors to provide the most accurate, up-to-date information available, the documents, content and information contained on Company's website may, at times, contain technical inaccuracies, typographical errors, and other errors or mistakes and may be changed or updated without notice. We cannot guarantee or warrant that the content or other information provided through Company's website will be accurate or up-to-date or that the procedure for purchasing products and/or services will operate correctly. In the event any service or product is listed at an incorrect price or is not actually available due to incorrect supplier information or other error, we shall have the right to refuse or cancel orders placed for the products or services listed at the incorrect price or actually unavailable, regardless of whether you have been charged and the order has been confirmed. Information on price and availability is subject to change without notice.

B. COMPANY'S WEBSITE AND ALL MATERIALS, SOFTWARE, INFORMATION, PRODUCTS AND SERVICES INCLUDED THERE, ARE PROVIDED "AS IS," WITH NO WARRANTIES, EXPRESSED OR IMPLIED. COMPANY EXPRESSLY DISCLAIMS, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL EXPRESS, IMPLIED AND STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. COMPANY DISCLAIMS ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY, TIMELINESS AND PERFORMANCE OF COMPANY'S WEBSITE. COMPANY DISCLAIMS ANY WARRANTIES FOR ANY INFORMATION OR ADVICE OBTAINED THROUGH COMPANY'S WEBSITE. COMPANY DISCLAIMS ANY WARRANTIES FOR SERVICES OR GOODS RECEIVED THROUGH, OR ADVERTISED ON, COMPANY'S WEBSITE OR RECEIVED THROUGH ANY LINKS PROVIDED BY COMPANY'S WEBSITE, AS WELL AS FOR ANY INFORMATION OR ADVICE RECEIVED THROUGH ANY 3rd–PARTY LINKS OR ANY USER CONTRIBUTIONS PROVIDED IN COMPANY'S WEBSITE.

C. Company's website and the information, content and documents located there are provided on an "as-is" basis. Caring Companion Connections, LLC makes no representations or warranties of any kind with respect to any of the products or services described on its website and hereby disclaims any implied warranties with regards thereto. We do not warrant the accuracy, completeness, currency or reliability of any of the content, information and documents found on Company's website. You acknowledge that any reliance on any such content, information and documents shall be at your sole risk.

D. To the full extent permissible by applicable law, Caring Companion Connections, LLC disclaims all representations and warranties of any kind, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, as to the operation of Company's website, and the information, content, and documents included there and we disclaim all representations and warranties of any kind, express or implied, with regard to title or ownership of the content, information and documents on Company's website.

E. YOU UNDERSTAND AND AGREE THAT YOU DOWNLOAD OR OTHERWISE OBTAIN MATERIAL OR DATA THROUGH THE USE OF COMPANY'S WEBSITE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL OR DATA.

F. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

G. UNDER NO CIRCUMSTANCES SHALL COMPANY BE LIABLE TO YOU ON ACCOUNT OF YOUR USE OR MISUSE OF, OR RELIANCE ON, COMPANY'S WEBSITE, ARISING FROM ANY CLAIM RELATING TO THIS AGREEMENT OR THE SUBJECT MATTER HEREOF. SUCH LIMITATION OF LIABILITY SHALL APPLY TO PREVENT RECOVERY OF DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY AND PUNITIVE DAMAGES, WHETHER SUCH CLAIM IS BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SUCH LIMITATION OF LIABILITY SHALL APPLY WHETHER THE DAMAGES ARISE FROM USE OR MISUSE OF, AND RELIANCE ON, COMPANY'S WEBSITE, FROM INABILITY TO USE COMPANY'S WEBSITE OR FROM THE INTERRUPTION, SUSPENSION OR TERMINATION OF COMPANY'S WEBSITE (INCLUDING ANY SUCH DAMAGES INCURRED BY 3rd-PARTIES). THIS LIMITATION SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF OTHER SERVICES OR GOODS RECEIVED THROUGH OR ADVERTISED ON COMPANY'S WEBSITE OR RECEIVED THROUGH ANY 3rd-PARTY LINKS PROVIDED IN COMPANY'S WEBSITE, AS WELL AS BY REASON OF ANY INFORMATION OR ADVICE RECEIVED THROUGH OR ADVERTISED ON COMPANY'S WEBSITE OR RECEIVED THROUGH ANY 3rd-PARTY LINKS PROVIDED ON COMPANY'S WEBSITE. THIS LIMITATION SHALL ALSO APPLY, WITHOUT LIMITATION, TO THE COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LOST PROFITS OR LOST DATA. SUCH LIMITATION SHALL FURTHER APPLY WITH RESPECT TO THE PERFORMANCE OR NON-PERFORMANCE OF COMPANY'S WEBSITE OR ANY INFORMATION OR MERCHANDISE THAT APPEARS ON OR IS LINKED OR RELATED IN ANY WAY TO, COMPANY'S WEBSITE. SUCH LIMITATION SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY AND TO THE FULLEST EXTENT PERMITTED BY LAW.

H. Without limiting the foregoing, under no circumstances shall Company be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light, or air conditioning.

VII. Limitation of Liability and Hold Harmless

A. Caring Companion Connections, LLC shall not be liable for any damages to, or viruses that may infect, your computer equipment or software on account of your use of Company's website. To the full extent permissible under applicable law, we shall not be liable to you or any other person under any contract, tort, strict liability or other legal theory for any damages of any kind relating to the use or attempted use of Company's website, its content, information, documents or links, including, but not limited to, special, exemplary, indirect, consequential, incidental, or punitive damages (including but not limited to, lost profits or lost savings).

B. Further, you agree to indemnify, defend and hold harmless Company, its website and each of its respective advertisers, parents, 3rd-party partners, suppliers, licensors, officers, directors, shareholders, employees, representatives, contractors, agents, and sub-licensees, from any and all claims (including but not limited to claims for defamation, trade disparagement, privacy and intellectual property infringement) and damages (including attorneys' fees and court costs) arising from or relating to any allegation regarding:

1. your use of Company's website or products, services or information obtained on or through the website;

2. Company's use of your posted content or any information you provide, as long as such use is not inconsistent with these

Terms

;

3. information, content, products, services or materials provided through your IP address, even if not posted by you; or

4. your violation of any of these

Terms

.

VIII. Links

A. Company's website may contain links to other websites on the Internet that are owned and operated by 3rd-party vendors and other 3rd-parties, which may include governmental or quasi-governmental agencies. Caring Companion Connections, LLC is providing these links solely as a convenience. The appearance of a link does not imply our endorsement of the link or website, nor are we responsible for the content of any linked website.

B. Links do not imply that we are affiliated with or associated with, or that we are legally authorized to use, any trademark, or copyright or other propriety rights displayed in or accessible through the links, or that any linked website is authorized to use any trademark, trade name, logo or copyright symbol of ours. You access linked websites at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements or programs.

C. All links to Company's website must be approved in writing by Caring Companion Connections, LLC, except that we consent to links which only:

(1) link via a text-only link containing the name, Caring Companion Connections, LLC;

(2) the link points only to

www.CaringCompanion.net

and not to deeper pages;

(3) the link, when activated by you, displays that page as a full-screen in a fully operable and navigable browser window and not within a "frame" on the linked website; and

(4) the link and associated information must not create the appearance of any affiliation between us and the website offering the link.

IX. Third-Party Content

Certain content, information, products, services and/or documents from third-party vendors or agencies may be made available as part of Company's website. Caring Companion Connections, LLC does not endorse or guarantee the accuracy or completeness of this content, information, products, services and/or documents and all of such content, information, products, services and/or documents are the sole responsibility and liability of such third-party vendors and agencies.

X. Compliance With Laws

A. You agree to comply with all applicable laws, statutes, ordinances and regulations regarding your use of Company's website and your procurement of products or services there. Caring Companion Connections, LLC may, in our sole discretion, report actual or perceived violations of laws to law enforcement or other appropriate authorities.

B. If we become aware, through a complaint or otherwise, of any potential or suspected violation of these Terms, we may (but are not obligated to) conduct an investigation to determine the nature and extent of the suspected violation and the appropriate enforcement action, during which investigation we may suspend services to any person being investigated and/or remove any material from our servers. You agree to cooperate fully with any such investigation. You acknowledge that certain violations of these Terms could subject you to criminal or civil penalties.

XI. User Responsibilities, Communications, Feedback, and Submissions

A. You must be of sufficient legal age and have a valid bank account, with full authority to use it, to submit a request for services through Company's website. By using Company's website, you represent that you are of sufficient legal age to use it and to create binding legal obligations for any liability you may incur as a result of your use of it. You agree not to use Company's website or any content, information, products, services and/or documents contained on it for any illegal or inappropriate activities.

B. When you provide content or contributions to Company's website or any affiliated feedback website, you automatically grant Company a limited, revocable, nonexclusive and non-assignable right of use for the respective content or contribution which Company is entitled to utilize for any purpose allowed by these Terms. In particular, Company is entitled to use said content or contribution you post for marketing or in any other way allowed. Company may use such posted content or contributions in any form, format, or medium of any kind, now known or later developed.

C. Although you grant Caring Companion Connections, LLC a license, as stated above, Company DOES NOT OWN SUCH CONTENT. This license grants Company certain rights and also proscribes limitations of what Company may do and not do with the content, more fully described as follows: Caring Companion Connections, LLC

(1) 

May not

sell or give away your content as permanent downloads or physical copies, alone or in a compilation;

(2) 

May not

continue exercising the license after you provide us with a request for termination, as described below;

(3)  

May not

use or license another party to use your content outside of Company' related web sites;

(4) 

May

let other parties exercise these rights on Company's website, which permits the license to become sublicensed;

(5)  

May

exercise these rights without paying you any remuneration, royalties or other fees, whatsoever;

(6) 

May

exercise these rights throughout Company's website worldwide;

(7) 

User may

grant similar licenses to others;

(8) 

User may

terminate the license at any time by following the steps described below:

D. Company grants a right of use over all posted content or contributions to Company's website to any registered Client and/or their authorized agents or representatives. Duplication or the use of these contributions or their contents, by you or 3rd-parties, in other electronic or printed publications is prohibited. Copying, downloading, disseminating, distributing and storing of the contents of Company's website is, with the exception of the cache memory when searching for Company's website pages, prohibited without Company's express consent.

E. You may use Company's website content only and solely for personal, non-commercial use and may download or print a single copy of any portion of said content solely for personal, non-commercial use, provided you do not remove any trademark, copyright or other notice from such Content.

F. You may not post, distribute or republish in any way, any portion of Company's website content to any Internet, Intranet or Extranet website or incorporate said content in any database, compilation, archive or cache, except as expressly allowed in these Terms.

G. You may not distribute any Company's website content to others, whether or not for payment or other consideration and may not archive, modify, copy, frame, cache, reproduce, sell, publish, transmit, display or otherwise use any portion of said content except as expressly allowed in these Terms.

H. You may not copy Company's website content without permission from Caring Companion Connections, LLC. You agree not to decompile, reverse engineer or disassemble any software or other products or processes accessible through Company's website. You may not insert any code or product or manipulate the content of Company's website in any way that affects a user's experience, and further, may not use any data mining, data gathering or extraction method on Company's web site.

I. Requests to use Company's content for any purpose other than as permitted in these Terms shall be directed to the Customer Service email address at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .

J. You grant to Company the right to use any material, information, ideas, concepts, know-how or techniques contained in any communication you provide or otherwise submit for any purpose whatsoever, including but not limited to, commercial purposes and developing, manufacturing and marketing commercial products using such information. All rights in this paragraph are granted without the need for additional compensation of any type.

K. Without limiting the generality of the previous paragraphs, you authorize Company to share your provided content across all websites, to include your content in a searchable format accessible by others on Company's or affiliated website(s), now in use or later developed, to place advertisements in close proximity to such content and to use your name, likeness and any other information in connection with Company's use of the material you provide.

L. Prohibited uses do not include any use that Company expressly authorizes in writing.

XII. Collection of Information

A. Any personally identifiable information you may provide to Caring Companion Connections, LLC via Company's website is protected solely by these Terms and the Privacy Policy, posted elsewhere on Company's website.

B. You hereby agree that information you send to us via Company's website, whether your information or information you are sending on someone else's behalf as their authorized agent or representative, cannot be guaranteed to remain entirely confidential and that we may use such information in conformity with these Terms and our Privacy Policy.

C. By providing us information via Company's website, you are agreeing that we may use any ideas, concepts, know-how or other information you provide to us there. You warrant that you will not provide any information or materials to us via Company's website that is defamatory, threatening, obscene, harassing, or otherwise unlawful, or that incorporates proprietary or confidential information or yours or of others.

XIII. Termination of Usage

Caring Companion Connections, LLC may terminate or suspend your access to all or part of Company's website, without notice, for any conduct that we, in our sole discretion, believe is disruptive to it or is in violation of any applicable law or the Terms.

XIV. Applicable Law

Caring Companion Connections, LLC, a Delaware Limited Liability Corporation, controls the Company's website from our offices within the State of Massachusetts, United States of America. The laws applicable to the interpretation of these Terms shall be the laws of the State of Delaware, USA, without regard to any conflict of law provisions. If any provision within these Terms is held to be invalid or unenforceable, such provision shall be struck and all remaining provisions shall be enforced to the extent most favorable to Company.

XV. Disputes

You agree that any action at law or in equity arising out of or relating to these Terms or your use of Company's website shall be filed only in the state or federal courts of Delaware, USA, and that you hereby consent and submit to the exclusive jurisdiction and venue of such courts. No action arising under or relating to these Terms or website may be brought by either party more than one year after the cause of action has accrued.

XVI. Notices

"Caring Companion Connections, LLC" is our trademark and/or service marks. All such trademarks, trade names and service marks are proprietary to us, and may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits us, without our written permission. All other trademarks, product names and company names and logos are the property of their respective owners.

XVII. Section Titles

The section titles used in these Terms are purely for convenience and carry with them no legal or contractual effect.

XVIII. How to Contact Us

Please feel free to contact Caring Companion Connections, LLC regarding any aspect of service relating to Company's website.

E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Phone: 800-869-6418

U.S. Mail: Caring Companion Connections, LLC, 71 Assabet Avenue, Suite 201, Concord, MA 01742

XIX. Effective Date

THESE TERMS AND CONDITIONS OF USE WERE LAST UPDATED AND BECAME EFFECTIVE ON OCTOBER 27, 2009.